Refund Policy

Last updated: November 2026

In short: We don't refund used subscription periods by default, but write to us within 14 days and we'll look at every request.

1. General rule

Trial and subscription payments are non-refundable, except where the law requires a refund or where we decide a refund is fair (for example, a duplicate charge or a technical problem that stopped you from downloading your image).

2. How to ask for a refund

Email support@removebg.cloud from the email you used at checkout. Include the date and amount of the charge and the reason. We reply within 1 business day and, if approved, refund to the original payment method within 5–10 business days.

3. California customers

California law may give you additional rights; this policy does not limit them.

4. Chargebacks

Please contact us before opening a dispute with your bank — we usually solve it faster.